Customer Service

For online inquiries dial;
Ext. : 317
Monday to Thursday, between 8h00 and 16h00, Friday between 8h00 and 14h00, Eastern Time.

For all other Customer Service inquiries dial;
Ext. : 233
Monday to Thursday, between 8h00 and 16h00, Friday between 8h00 and 14h00, Eastern Time.

Shipping & Delivery


Free Shipping: Bentley is currently offering Free Shipping on all orders over $49.99 before taxes and after rebates. Some exceptions apply**. (Please note that the shipping charge may be subject to additional fees according to the shipping address).
  We have tried to simplify the shipping procedures to maximize your convenience. Shipping and delivery information is presented here. The actual cost of shipping will be automatically added to your online order statement when you confirm your order from the shopping cart.
If you have any questions regarding shipping do not hesitate to email us at or call 1-866-341-9380, Monday to Thursday from 8h00 and 16h00, Friday from 8h00 and 14h00 Eastern time zone .

*Free Shipping does not include the U.S.A or following provinces and territories - Newfoundland and Labrador, Prince Edward Island, Nunavut, Yukon and the North West Territories.
**Free Shipping does not include any orders placed through our wholesale website and or wholesale division.

Shipping Times & Cost

Destinations Standard Shipping
$0 to 29.99 $30 +
Ontario 3 to 7 Business Days $7.99 $9.99
Quebec 3 to 7 Business Days $7.99 $9.99
British Columbia 5 to 9 Business Days $17.99 $19.99
Alberta 4 to 9 Business Days $17.99 $19.99
Manitoba 4 to 9  Business Days $15.99 $17.99
Prince Edward Island 4 to 9 Business Days $24.99 $24.99
New Brunswick 4 to 8 Business Days $22.99 $24.99
Nova Scotia 4 to 9 Business Days $22.99 $24.99
Saskatchewan 4 to 9 Business Days $15.99 $17.99
Newfoundland & Labrador 5 to 14 Business Days $49.99 $49.99
Northwest Territories 5 to 14 Business Days $49.99 $49.99
Yukon 5 to 14 Business Days $49.99 $49.99
Nunavut 5 to 14 Business Days $49.99 $49.99
United States 5 to 10 Business Days $34.99 $34.99

Delivery information within Canada
Any item sold on can be delivered to your home, to a friend, to family, or even to your place of work. Orders are shipped out within 1-3 business days from the date of purchase. Transport of all orders is by ground service shipment. Shipping delay and fees are based on your shipping region in proximity to Bentley’s Ontario distribution center. Special order items can take up to 15 business days.

Depending on the courier, they will make at least one delivery attempt. If unable to deliver on the first attempt, the courier will leave a calling card detailing how you may contact them for further delivery instructions. does not presently offer express shipping.

Any order placed with will be shipped via Canada Post or Purolator depending on your area. Please note that the shipping charge may be subject to additional fees depending on the shipping address. In this case, you will be notified and requested for approval before the order is processed. Please note that all shipping rates may be subject to change without notice.

Delivery information within United States
 Any item available through can be delivered to you directly. Orders are shipped out from are warehouse within 3-5 business days. Upon request, we will deliver merchandise to your place of work or any other destination you wish to provide. In most areas, Purolator / Canada Post will ring your doorbell, and then leave your package in a inconspicuous area. If this is not convenient, please be sure to request "hold for pick up". does not currently deliver to P.O Boxes, "APO" or FPO boxes. Please note that the shipping charge may be subject to additional fees according to the shipping address. In this case, you will be notified and requested for approval before we process the order. All shipping rates are subject to change without notice.

If you have any other questions, please contact us at or call us toll free at: 1-866-341-9380, Monday to Thursday from 8h00 and 16h00, Friday from 8h00 and 14h00 Eastern time zone .

Returns & Replacements

1) Online Purchases
If you are not fully satisfied with your purchase you may return all unused merchandise in its original condition, along with its original packaging and original receipt, up to 30 days from the date of purchase. Refunds will be credited in the manner in which the payment was made. If applicable, the original shipping charge is non-refundable.

For easiest returns, you may simply visit anyone of our Bentley locations across Canada free of charge. To find the location nearest you click here.

To return your purchase by courier, please contact our customer care department for a return label at 1-866-341-9380 or by email at Once you receive your return label by email, simply print it and attach it to your package. You may drop off your package at any Canada Post drop off location free of charge. Please allow 72 hours for a customer care representative to answer back.

2) In-store Purchases
 For your convenience, products purchased in-stores can be returned or exchanged in any of our stores. A proof of purchase must be provided. Click here to find a store near you.

*Some exceptions apply. Please contact Customer Service for more information: 1-866-341-9380.

Privacy & Security

Bentley is committed to preserving and respecting your rights to privacy. We understand that some of the personal information you are supplying us with is of a sensitive nature, and we are therefore determined to protect your personal information to the greatest extent possible.

By using, you are indicating your consent to the collection and use of your personal information by Bentley, but only within the context of this Privacy Policy. You may change your mind at any time, and revoke your consent, so long as you have given us reasonable notice, which will vary depending on why the personal information was collected.

Extent of Coverage
 This Privacy Policy shall cover the collection and use of personal information by Bentley, specifically with reference to

Purpose of Collection
 You need not supply us with your personal information merely to browse our webpage. However, Bentley will ask you to provide your personal information for the following activities:

1) To process the sale of products to you;
2) To identify your preferences, so we can best meet your needs and anticipate your requests;
3) To respond to your inquiries. It is important for us to hear your feedback, and maintain a good relationship;
4) To update you on events and promotional materials, and to send requested materials;

The information we collect from you will not be used without your consent for any other purposes.

 Your personal information will not be collected without your consent. Such consent may be withdrawn should you so desire, either by deleting your profile or by sending us a request by email to

Type of Information Collected
 We will only collect personal information to the extent necessary for the purpose of the collection. Therefore, the information we collect will vary depending on how you are using the webpage, but may include some of the following:

1) Name
2) Phone Number
3) Address
4) Credit Card Information (Note that this information is not saved in our system, but merely passed securely to our payment processor for the purpose of authorizing and processing your order)
5) Telephone Number
6) Product Preferences
7) Feedback
8) E-mail address

How We Use Your Information
 Bentley will not sell, rent or disclose to outside parties the collected information except as described herein. Further, we will only use your information in connection with the above mentioned purposes. We will not use the information for any other reasons without your consent.We may share your information with our administrative service providers with whom we are affiliated so as to better serve you. For example, we may share your credit card information with the credit card service provider to process your purchase.Further, we may share your information where so required by law, specifically in response to a demand from government authorities where such demand meets the legal requirements.We understand that we are responsible for the personal information that you are entrusting with us. As such, when we are in possession of your information, we use the latest and highest regarded security tools to ensure its protection. Your personal information will be password protected, so that only you will have access. It should be noted that while we will do our utmost to protect your information, no security procedure is currently 100% effective. Should any breach of your personal information occur, we will inform you as soon as possible.

Examination of Information
 You have the right to examine your personal information that we collect. Should you wish to examine the information, please send us a written request to After examining your personal information, if you discover any inaccuracies, please inform us so that we may make the necessary changes.

 Cookies are record keeping files that are stored on your computer when you access a webpage. No personal information is contained on the cookie, but rather statistical information such as which webpage you have accessed, when and how many times.You can instruct your computer to inform you whenever a cookie is being sent, or you can disallow cookies through you web browser. If you do choose to disallow cookies, some features of this webpage may not function, or your ability to choose some of the options may be limited.

Children under 13
 Given our concern for the privacy of children, it is our policy not to collect personal information from children under the age of 13.

Contact Information
 Please do not hesitate to contact us should you have any questions or comments concerning our Privacy Policy. We can be reached at 1-866-341-9380.

Payment Options

Bentley & proudly accepts Visa & Mastercard

Bentley Online Store Prices

Item Prices offered on are based on prices offered in Québec stores for Bentley Leathers Inc.

Please note that promotions may differ online from in-store and in the rare case that pricing is incorrect on the web, you order may be cancelled and/or reprocessed.

Gift Cards

Present Bentley gift cards as payment for all products at any of the Bentley Group stores (Bentley, Unic, Access, Jovin, Porters, Evex, Collacutt, Handy, or Weston luggage store) throughout Canada.

Note: Cards are non-refundable and have no cash value. This card remains the property of the Bentley Group. The Bentley Group is not responsible for replacing the value on this card if it is lost, stolen, destroyed, damaged, or used without your consent.

Currently, gift cards cannot be redeemed online.

SPC Discount Card

(Online Promotion)
Save an extra 10% off the lowest ticketed price.*

(In-Store Promotion)
Save an extra 10% off regular priced items (ending in $.99).*
Save an extra 5% off already reduced items (ending in $.95 or $.00).*
The "Buy1 + Get1, 1/2 Price luggage" offer - the 5% or 10% discounts will be applicable to only luggage items that are not discounted by the BOGO offer.*

Restrictions may apply, offers may vary. Usage may be restricted when used in conjunction with any other offer, clearance, in-store promotion or retailer loyalty card discount. Cannot be used towards the purchase of gift cards, or certificates. For card holder only; valid student ID may be required (except VIP).

Bentley reserves the right to change or update these terms and conditions without prior notice.